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Customer Support

Customer Support

How to Buy

Decenarios Cool is now online and you can buy from this website. Check our collection, choose the products you want to buy, select among different options (colors, materials) and add to the cart using the button next to the product. Cart information and online payments are provided by PayPal® and open in a new window or tab in your browser. You can pay using PayPal® or main credit cards: Visa, Master Card, Discover, American Express.

Also Decenarios Cool Collections and products can be found in:

Purchase Process

Visit the different sections and product collections: bracelets, necklaces, rings... in our website to review the products and accesories available. Don't forget to choose colors, beads and mark all the options available of the products you want to buy. After selecting all the options, click 'add to cart' button to add the products you want to buy. If you want a diferent product or version, please specify any special order, different sizes or colors contacting us using form in this page.

You can check anytime your cart clicking on 'view cart' buttons on the left menu or going to the second opened window/tab. At that page you can edit your order, add/remove products, edit quantities, calculate shipping cost and proceed with check out. Once you have all the products you want to buy in the cart, please select button, 'check out' to pay with credit card or 'check out with PayPal®' to pay using your PayPal® account. In both cases please fill the form with all the information.

Don't forget to write your name, full address, phone and e-mail, in order to send you your products, tracking numbers and follow up if any issue. Also complete information about payment, your card information or PayPal® account. Don't worry, it's a secure server and your information will not be shown. We don't collect your information to send e-mails, bulk mail and your information will not sell or transmit to other Companies. We will keep it confidential and only will be use to communicate regarding your order. Please review our Privacy Policy

We will send your purchase using USPS (US Postal Service). Check shipping and handling costs in tables below. Try to order some of our products together to get better prices and savings in the delivery. For International delivery prices or if you want us to use other courier company, please contact us. Same if you want express delivery. Delivery in the US via USPS can take up to 5 days. We will provide you with the tracking number to track your packet.

Shipping and Handling Rates

Domestic - USA (Including Alaska, Hawaii and Puerto Rico)

1 to 10 items - $5.00 USD
11 to 20 items - $8.00 USD
21 to 30 items - $10.00 USD
More than 30 - Contact us

International

1 to 10 items - $15.00 USD
11 to 20 items - $22.00 USD
21 to 30 items - $30.00 USD
More than 30 - Contact us

Prices using USPS (US Postal Service). Contact us if you want to select other courier company, express deliveries, shipping methods, to check tracking numbers or to report any issue with the shipping. We detected some issues with orders sent to Brazil and recommend to send by courier.

Payments

PayPal®
Square
Square Cash

Credit Cards:
Visa
MasterCard
Discover
American Express

 

Don't send cash or checks. Contact us for any issue regarding methods of payment.

Taxes

A 7% of tax will be added to the product price.

Changes/Returns Policy

As mentioned in the site, all the products are hand made and designed in the US, with the best components and quality. If you have any issue with your products, sizes, colors, please contact us and let us know.

Changes and returns are available within 30 days after order was received. If you want to make a change or return your order you must send back to us the received products without any damage or modifications. You must pay that delivery. Money back is also available within 30 days. Please report any issue (sizes, changes, return...) as soon as you receive your order.

Materials

Many of you ask for our beads, components and materials, and where you can get them. We get all online at Soo Cute Findings.

Feedback | Reviews

Your comments are also welcome, please fill the form in Contact section. Please check below some reviews and feedback received from some of our customers at:

 

ArtFire.com
Amazon